Return Policy

At Loussra Jewels you always have the option of returning your order within 14 days after delivery. Make sure that the products have not been worn and have all tags attached when they are returned. Keep your proof of return until we have processed the order.

Non-returnable items
Customized orders are non-returnable. This includes name necklaces, custom map necklaces and any map necklace that is engraved. 

Costs of returning
Please note that we are not responsible for paying any customs charges (import duty or tax) on any returns. You will be responsible for all costs and charges associated with returning your order. We recommend you to return your order with a tracked shipping method as we cannot refund lost returns.

How do I return the item?
To start a return, you can contact us with your order number and reason at: loussrajewels@gmail.com
Please contact us before sending any items back! Items sent back to us without first requesting a return will not be accepted.

Because the prices are as low as possible, unfortunately there are no guarantees on the jewellery. If you have received your jewellery broken or something breaks within 14 days, we can repair/replace it. It is your responsibility to inform us in good time within 14 days. If you do this after 14 days, we are not liable!